output-onlinepngtools.png

Important Info

PAYMENT POLICY:
 

  • Pet sitting payment is due in full when your request for services is confirmed by an invoice sent to your email. Payment is due within 7 days prior to the start of visits.  A $2 per visit late charge will be assessed to services that is not paid in advance.  

  • Reservations booked the day before service are subject to a $3 last minute fee per visit.

  • Reservations booked on the day of service are subject to a $5 emergency fee per visit.

  • Unpaid services may result in canceled visits without notice, including prior to or during the service period.

  • Dog walking payment is due once the invoice is received.  A $2 per dog walk late charge will be assessed to services if payment is not received within 5 days of receiving an invoice.

You can pay by cash, credit card, or check. A $25 plus any other fees incurred will be charged for a returned check. A 4% convenience fee will be charged if paid by credit card.

** A 4% convenience fee will be applied to all credit card payments paid online ***

LAST MINUTE FEE:

Tails N Whiskers Pet Services requires at least 24 hour notice for you to schedule at visit. If you are requesting visits within 24 hours, a $5 last minute fee will be applied.

CANCELLATION POLICY:

Pet sitting visits must be canceled at least two days before the first day of your scheduled visit. If a pet sitting reservation is canceled the day before service, there will be no refund or credit. If you cancel more than two day before your scheduled visits, you will be credited for the full amount paid for services. Refunds are not given at any time, but you will receive a credit for future services.

If you cancel your scheduled DOG WALK the day before your scheduled walk, you will not receive a refund or credit for future services.

If you are home during a scheduled visit, arrive home early from your vacation, or cancel a visit the same day, you will be charged in full. If you cancel any part of your scheduled visits, you will be charged for all the visits. No refunds will be given.